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Welcome to the Infinite Technical Support Division.

We are available Mon-Fri 8AM-630PM EST

CARE TECH DIVISION LEADER – Crystal Moran

GTEN Infinite v/rSeries LTE modem self help center.

GTEN Infinite vSeries Guides

v5 Startup Manual

v5 APN Settings

v5 APN List

v5 Band Locking

v5 Port Forwarding

v5 WiFi (SSID) Setup

v5 WiFi Key Setup

v5 Guest WiFi AP

GTEN Infinite vSeries Current Firmware

Current Firmware:

v6 5G Professional Model

Firmware Update – V6A_3.4.3.9-20210315

(In BETA testing not available to the public)

v5a Professional North America Model

Firmware Update – V5A_3.4.3.9-20210118

(Click on the link to download file)

v5 Lite Model – UPDATED 03/17

Firmware Update – V5-Lite_3.4.3.9-20210317

(Click on the link to download file)

GTEN Infinite rSeries Guides

Formerly know as the v3(E6)/v4(E8) Model (CR400)

Quick Setup guide

Data Tracking Setup

WiFi Setup

Signal Strength

Firmware Guide

Factory Reset

APN Setup guide

Band Locking Guide

GTEN Infinite rSeries Current Firmware

MAKE SURE TO CONFIRM YOUR MODEM MODEL HARDWARE NUMBER – USING THE WRONG FIRMWARE WILL DESTROY YOUR MODEM AND WILL REQUIRE A REPLACEMENT AT YOUR EXPENSE.

IF YOU ARE NOT SURE SEND US A TROUBLE TICKET BEFORE PERFORMING THE UPDATE.

Current Firmware:

r1/r2 North America Model E8 (V4A ONLY) – NEW 03/29/2021

https://4gantennashop.com/firmware/r1/r1file1.tgz

https://4gantennashop.com/firmware/r1/r2file2.tgz

(Click on the link to download file)

v3/a CR400 North America Modem E6

Firmware file #1 (V3A)

Firmware file #2 (V3A)

(Click on the link to download file)

v1 C100-T North America Modem

Firmware file (V1) Final P07

(Click on the link to download file)

Need further assistance? We are here to help!

Infinite support provides live team member assistance.

Infinite Technical support disclaimer: Our team is dedicated to supporting your Internet service and GTEN modem device, however our support team will attempt to contact you as quick as possible but do expect delays in our response time especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues, Clients out of service should expect to get a call back as soon as the call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN modems.

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